Payments

Payment Policy for Laadee (India)

At Laadee, we strive to make your shopping experience as seamless and secure as possible. Please review our payment policies below to understand the options and processes when shopping with us.

Accepted Payment Methods
We offer multiple payment methods to ensure convenience and flexibility:

• Credit/Debit Cards: We accept Visa, MasterCard, American Express, RuPay, and other major cards.
• UPI (Unified Payments Interface): Payments via Google Pay, PhonePe, Paytm, BHIM, etc.
• Net Banking: Payments through all major Indian banks.
• Digital Wallets: Paytm, Mobikwik, and other popular wallets.
• Cash on Delivery (COD): Available for select locations with a nominal service charge.
• EMI Options: Easy Monthly Installment (EMI) plans are available for selected credit cards, allowing you to spread the payment over time.

Payment Security

We value your trust and ensure your payments are safe. All online payments are processed using secure, encrypted payment gateways, adhering to the latest RBI guidelines for payment safety. We do not store any payment details like credit card numbers or UPI IDs on our platform. Rest assured, your transactions are completely secure.

Payment Process

• Online Payments: For orders placed via credit/debit cards, UPI, net banking, or wallets, the payment must be completed at checkout.
• Cash on Delivery (COD): For COD orders, payment will be collected in cash or card (where available) upon delivery. Kindly ensure the total amount is ready at the time of delivery.

Currency and Charges

• All transactions on our website are processed in Indian Rupees (INR).
• If you are using an international card, the exchange rate applied will be determined by your bank or card issuer at the time of the transaction.

Taxes and Duties

• GST (Goods and Services Tax): All prices displayed on the website include GST as per the applicable Indian tax laws.
• International Orders: If you are ordering from outside India, customs duties or additional import taxes may apply. These are the responsibility of the customer and will vary by country.

Failed Transactions

In the event of a failed payment, you will be notified immediately. Common reasons for payment failure include incorrect payment details or insufficient funds. You can retry the payment or choose another payment method. If you face persistent issues, please reach out to our support team for assistance.

Fraud Prevention
For your safety and ours, we have robust fraud detection mechanisms in place. If your order triggers our security systems, we may contact you for additional verification before processing the order. In rare cases, if verification fails, we reserve the right to cancel the order.

Cash on Delivery (COD)

• COD Availability: This option is available for select pin codes across India. You will see the COD option during checkout if your delivery address is eligible.
• COD Fee: A small, non-refundable convenience fee may be charged for COD orders.
• Refund for COD Orders: In case of returns, only the product price will be refunded, excluding the COD fee.

Refunds and Shipping Charges

• Free Shipping: We offer free shipping on all orders above ₹1,500 within India.
• Standard Shipping: For orders below ₹1,500, a nominal shipping fee of ₹50 to ₹100 will be applied depending on your location.
• International Shipping: Shipping charges for international orders will vary based on destination and will be calculated at checkout.
• Refunds: Refunds will be processed to the original payment method.
• Refund Timeline: Refund processing time may vary depending on the payment method, typically between 5-7 business days.
• Shipping Charges on Refund Orders: Please note that shipping charges are non-refundable. If a return is initiated for reasons other than defects or errors on our part, the original shipping charges will be deducted from the refund amount.
• In case of product defect or wrong item received, shipping charges will be refunded.
• For more information, please refer to our Refund and Return Policy.

EMI (Easy Monthly Installments)

We offer EMI options for selected credit cards. This allows you to divide your purchase into manageable monthly payments. The applicable EMI terms and conditions will be displayed at checkout. Please check with your bank or credit card provider for EMI eligibility.

Customer Support
For any payment-related queries, issues, or assistance, you can reach out to us via:

1. Email: contact@laadee.in
2. Phone: +919444078599
3. WhatsApp: +919444078599

Our team will be happy to help with any questions regarding payments, refunds, or order processing.